Commercial Retention Representative

Role Overview

• Increase commercial revenue by reducing commercial churn
• Identify customers who should be on contract or customers whose contracts are expiring
• Handle and identify Business Solutions opportunities for Business customers
• Assist with customer care for Business customers
• Demonstrate full understanding of current marketing campaigns and products
• Communicate sales activities, reports, and results as requested by Management
• Effectively communicate product and service information to each customer
• Monitor and manage past due accounts
• Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service
• Frequent and regular communication with management team
• Manage and develop customers through Salesforce Sales Cloud

Requirements

• High School degree or equivalent required
• College degree strongly preferred
• Some sales or wireless experience necessary
• Office experience preferred.
• Ability to fulfill the job duties, skills and responsibilities listed above

Tech Stack

• Cloud

Benefits

• Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment