Field Installer, IT Support

Role Overview

• Lead and execute full-lifecycle site installations including planning, deployment, configuration, integration, testing, and turnover of computing, networking, telephony, printing, AV, and peripheral systems
• Operate as the primary on-site technical authority, providing technical direction to Field Service Technicians, project teams, and third-party contractors while maintaining accountability for overall project outcomes
• Provide remote technical support via phone, email, or messaging application for end users and field technicians
• Install, provision, configure, and maintain structured cabling systems and branch technology, including computers, printers, telephony, network equipment, managed power devices, and access points, ensuring compliance with enterprise standards
• Troubleshoot, diagnose, repair, and upgrade hardware, software, network connectivity (Fiber, Cable, DIA, Cellular), VOIP, AV, and telecommunications systems across dynamic commercial environments
• Analyze recurring issues, perform root cause analysis, and implement solutions to improve system performance and prevent future incidents
• Comply with Asset Management protocols
• Manage tickets end-to-end by opening, tracking, updating, and documenting task status, time spent, and resolution details
• Use and reconcile company-issued purchasing or expense accounts in accordance with company policy.
• Train users and client stakeholders on newly deployed technologies, hardware, and system functionality
• Ensure sites are fully operational and client-ready upon completion of work
• Travel regularly to support operations across the United States
• Assist with training, oversight, and mentoring of other technicians
• Legally operate a company-provided vehicle in compliance with company policies

Requirements

• Bachelor’s degree from accredited college or technical school OR equivalent relevant experience
• Possess a valid driver’s license, allowing legal operation of a company vehicle
• At least 21 years of age to meet company vehicle insurance requirements
• Experience supporting network infrastructure, VOIP systems, and end-user devices
• Previous experience in both field service and on-site/remote support roles
• Strong troubleshooting and problem-solving skills with ability to work independently
• Experience in a ticketing system (e.g., ServiceNow or similar)
• Ability to travel regularly and work in varying environments
• Strong communication and training/mentorship capabilities
• Reliable high-speed internet access
• Valid driver’s license and ability to travel between locations

Tech Stack

• ServiceNow
• VoIP