Bilingual Coordinator, Service Support

Role Overview

• Interact daily and directly with technicians to coordinate needs related to vehicles, phones, uniforms and training materials.
• Support the field service supervisor in coordinating billing requirements as needed by clients, and ensure information is updated in a centralized system for the branch(es).
• Order supplies, tools and equipment required for technicians and other employees as needed.
• Have a good knowledge of health and safety procedures and, under management direction, coordinate mandatory and safety training for technicians.
• Manage all aspects of telephone call intake (clients, vendors, technicians) while performing multiple tasks simultaneously.
• Handle onboarding and departures for new employees, including completing required checklists (P-card orders, access cards, company ID badges, etc.).
• Recover company-owned equipment and resources when employees leave and ensure items are routed appropriately.
• Coordinate fleet management activities, including tracking employee reports, vehicle disposition, and understanding requirements related to vehicle requests and returns.
• Collaborate with the central team to ensure company permits and documentation are kept up to date.
• Assist clients with purchase order processing, billing dispute management, surveys and use of online portals.
• Use computer systems daily such as SMS, Titan, SharePoint and the SAP environment.
• Manage weekly payroll: review technicians' timesheets, correct missing hours and overtime, and resolve system-related issues (SMS, SAP, PeopleSoft and eCharge).
• Process TRAP requests related to labor and/or materials.
• Perform vendor creation (direct) — this responsibility is expected to be removed once the procurement team automates the process.
• Manage vendor invoices with status 90 on a weekly basis.

Requirements

• Minimum of five (5) years of relevant experience in an administrative support or administrative coordination role.
• Completed high school diploma (DES).
• Bilingualism required: excellent command of French and English, both written and spoken.

PREFERRED:

• Completed postsecondary diploma in an administrative or technical field.
• Strong experience with the Microsoft Office suite.
• Ability to build strong internal business relationships and meet commitments.
• Relevant knowledge in HVAC, building automation, security and fire protection.
• Strong business acumen.
• Excellent interpersonal skills and strong verbal and written communication skills.
• Ability to manage multiple priorities simultaneously.
• Self-directed with the ability to work with minimal supervision.
• Excellent daily planning and organizational skills.
• Highly customer-focused approach, demonstrating success through a "Voice of the Customer" mindset in daily work.
• High self-awareness, recognizing the impact of one’s approaches and behaviors on colleagues, clients and internal and external partners.
• Ability to work as part of a remote team and provide support to colleagues as needed.

Benefits

• Benefits – medical, vision, dental, mental health
• Paid vacation
• Retirement plan (per regional policy)
• Opportunities for career advancement
• Professional development