This is a non-clinical, operational role that partners closely with Sleep Technologists during the transition from treatment setup to long-term resupply.
Once patients enter the resupply phase, you will coordinate follow-up, execution, and documentation to ensure a smooth and reliable experience.
Work within a tech-enabled, AI-supported care environment
Collaborate with clinical, billing, and operations teams.
Help track engagement and reorder metrics while contributing to a scalable operational foundation inside a fast-growing digital sleep clinic.
Execute timely and proactive resupply outreach
Follow structured retention workflows
Maintain accurate reorder tracking
Communicate clearly and compassionately with patients
Escalate clinical or billing issues appropriately
Support adherence monitoring efforts

2+ years in healthcare coordination, DME, or care navigation
Experience with PAP/CPAP resupply (strong plus)
Strong patient communication skills with a high level of empathy and professionalism
Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams
Confidence navigating digital tools and care platforms
Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail
Genuine commitment to improving patient experience, therapy adherence, and continuity of care
Operational and automation mindset
Availability to work Central Time (CST) business hours (preferred)

Therapy Continuity Coordinator

Key skills