Senior Enterprise Customer Success Manager – Utility

Role Overview

• Manage an existing Enterprise customer account in The Netherlands, taking full ownership of product rollout, executive stakeholder relationships, and account expansion.
• Work alongside the Strategic Account Director and Solution Engineers to expand your account.
• Build, nurture, and deepen trusted C-suite and director-level partnerships to ensure strategic long-term alignment between customer and gridX.
• Utilize data-driven customer health scoring matrices (tracking API usage, feature consumption, infrastructure performance) to proactively identify, escalate, and minimize high-stakes churn risks.
• Identify and qualify portfolio expansion pathways (retrofits, flex optimization, time-of-use campaigns) within existing accounts to maximize Customer Lifetime Value.
• Ensure operational excellence and thereby scalable rollout success of your customer by leveraging product capabilities as well as gridX best practices and experiences.
• Measure success in Net Expansion Rate, Revenue and Customer Health.

Requirements

• Enterprise Utility Experience: Extensive experience in strategic, enterprise client-facing roles (such as Senior Enterprise CSM, Senior Account Executive, Key Account Management, or Senior Consultant) with deep domain knowledge of traditional energy industries undergoing digital transformation. Utility sector experience is a strict must-have.
• Executive-Level Influence: Confidently navigate, engage with, and actively influence senior business partners and corporate stakeholders at the management and C-suite level.
• Value Communication & Storytelling: Exceptional communication style with a knack for technical storytelling; easily translate complex software solutions into clear, ROI-based business cases for executive buyers.
• Framework Account Governance: Strong business mindset tailored to long-term relationship development, customer retention, and strategic expansion within existing enterprise framework agreements, rather than standard greenfield hunting.
• Cross-Functional Teamwork: Thrive in a "team of teams" setup, working in close symmetry with internal technical experts, commercial teams, the strategy department, and the product team to ensure alignment between customer success and product capabilities.
• Data-Driven Proactivity: Autonomous initiative; comfortably leverage data, customer health metrics, and strategic lifecycle planning to maintain account stability and uncover portfolio growth options.
• Enterprise Hub Presence: Willing to travel roughly once per month to the Netherlands for a physical presence at our enterprise clients' corporate hubs to build deep, multi-threaded relationships.
• Bilingual Capability: Fully fluent in English; Dutch and/or German proficiency is a strong plus.

Benefits

• Flexible & mobile working: Work remotely for up to 70 days from anywhere in the EU
• Vacation: 30 vacation days + 0.5 days of special leave for both December 24th and 31st
• Health & Sports: 30 Euro allowance for Urban Sports Club or E-Gym Wellpass as well as offers for company health management & (Mental) Health Care
• Personal development: cross-functional coaching, access to e-learning platforms & an annual development budget of 1,500 euros per employee
• Employee discounts: Access to gridX Corporate Benefits
• Stay fit and save the planet with our JobRad offer
• Receive a fair monthly contribution to your company pension plan
• City travel subsidy: 30 Euros monthly allowance for your monthly/annual ticket
• Modern workplace in the heart of Aachen and Munich with IT equipment of your choice
• Relocation Support: We support your relocation to Germany
• Experience the gridX culture at regular team events and receive an additional 100 Euros per employee for your department event
• We will donate 20 Euros to a charity of your choice on your birthday
• Sabbatical option: Take a break from your daily work routine to pursue personal projects, travel, or further education.