Principal Technical Customer Success Manager

Comcast is a Fortune 30 global media and technology company that focuses on connectivity and innovative solutions. The Principal Technical Customer Success Manager will be responsible for ensuring technical success for customer accounts, leading customer engagements, and driving the implementation of solutions to enhance security and compliance.

Responsibilities:

• Own end to end technical success across assigned customer accounts. Implementing architecture and solution for net new and expansion opportunities
• Serve as the primary customer-facing lead, including executive leadership and customer meetings
• Perform hands-on work within the platform (data onboarding, dashboarding, integrations, troubleshooting) validating customers are able to arrive at their derived outcomes
• Support primary use cases in CCM and cyber risk reporting leveraging  core platform capabilities including OCSF normalization, entity resolution, device/application ownership discovery, and secondary use cases for SIEM cost optimization and detection workflows
• Drive delivery across data ingest, ETL, storage, and integrations aligned to our platform capabilities using project management skills
• Act as a DataBee practitioner voice externally — contributing to blog posts, conference presentations, or analyst briefings where appropriate
• Partner with Sales Engineering, Accounts Executives, and the Engineering, and Product teams to support solution deployment, expansion planning, and clean handoffs and influence roadmap
• Engage alongside Sales Engineering in complex enterprise opportunities — elevating conversations to leadership and CISO-level stakeholders by developing and presenting practitioner experience
• Provide technical leadership and mentorship across teams and customer engagements
• Drive continuous optimization and maturity of customer environments post-deployment
• Bring customer feedback to Product Management and Engineering, and improve product and deployment designs based on customers engagements
• Travel to customer sites or Comcast office or customer HQ when the customer requests an in-person meeting. Travel to in person internal meetings also is required upon request to build rapport with customers
• Thrive in a startup operating model: move fast, operate with ambiguity, take ownership, and improve how we sell
• Performs other related duties as assigned

Requirements:

• Preferably has at least 5 years of proven experience in customer facing technical roles such as a technical account manager, data engineering, solutions consulting roles in enterprise B2B SaaS, with the ability to build trust and communicate effectively in dynamic environments
• Extensive enterprise project management experience with exceptional communication skills—clear writing, structured presentations, and the ability to align and influence a broad set of cross functional stakeholders
• Background in GRC, security compliance, cyber risk, or security reporting/analytics use cases, with the confidence to engage both technical practitioners and executive stakeholders
• Strong understanding and hands on experience of data architecture fundamentals, including data ingest, ETL, data normalization, advanced SQL queries, and apply modern data engineering best practices
• Familiarity with modern data and storage approaches such as Snowflake, Databricks, cloud object storage, and open table formats such as Iceberg, AWS S3, Azure Blob, and similar platforms
• Experience with enterprise systems commonly involved in cyber risk and compliance reporting such as identity, endpoint CMDB, vulnerability, cloud platforms, ITSM, HR or org data, and familiarity with SIEM platforms such as Microsoft Sentinel and Splunk
• Strong problem-solving, ownership mindset, and ability to operate in an ambiguous, fast-paced environment
• Thrive in a startup operating model: move fast, operate with ambiguity, take ownership, and improve how we sell
• Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience