Senior Technical Account Manager

Role Overview

• Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts.
• Lead post-incident pattern ownership and technical triage.
• Drive proactive technical strategy, cost optimization, and architectural guidance.
• Scope and orchestrate Vercel’s broader engagement on your accounts.
• Operate as the customer's voice inside Vercel.
• Carry primary accountability for renewal of the TAM engagement on each of your accounts.

Requirements

• 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting.
• Deep production experience with Next.js and the Vercel platform.
• Demonstrated track record of getting things done across organizations without formal authority.
• Strong written communication, particularly for executive and incident contexts.
• Comfortable as a peer to senior technical leadership.
• Willing to travel approximately 4-8 times per year to customer offices for QBRs, the annual roadmap workshop, and incident retrospectives.
• Comfortable taking over a customer relationship from a colleague.

Tech Stack

• JavaScript
• Next.js

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow
• we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.