Care Technician, Part Time

Role Overview

• Manage inbound and outbound calls while providing quality customer service and using effective communication
• Answer 50-70 incoming calls per 8-hour shift
• Process new and refill prescription orders
• Fax and/or call veterinarians for refill requests
• Check voicemail and return customer calls
• Collaborate with pharmacists and other colleagues to ensure effective and efficient customer service
• Inform patients of tracking status on their orders
• Check and verify invoices/charges
• Scan and file orders in appropriate folders
• Read and understand prescription orders
• Navigate multiple internal computer systems

Requirements

• You must be a certified Pharmacy Technician in the state of TEXAS
• You have experience working in a data processing, fulfillment, or retail role. Veterinary experience is a plus.
• You have a customer-focused (and in our case, a pet-focused!) mindset
• You thrive in a fast-paced work environment
• You are able to remain in a stationary position (sitting/standing) for prolonged periods of time
• You are able to move boxes holding medications weighing up to 25lbs
• You have excellent communication skills
• both written and verbal
• and are a collaborative, team-player
• You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
• You have the ability to learn and adapt to new processes and procedures
• You constantly strive to “wow” clients and patients
• You have a strong sense of ownership and accountability
• You are scrappy and resourceful
• You’re not afraid of wearing multiple hats
• you pitch in to help the team when necessary
• You have flexibility to work nights, weekends, and holidays
• MUST LOVE PETS!