Agentic Director

Role Overview

• Collaborate with clients and Genpact sales teams to understand business goals, employee experience pain points, and the operating model the client wants to move toward.
• Define tailored Agentic Workspace solutions combining Microsoft technologies and translate technical capabilities into executive-friendly value stories with clear linkage to productivity gains, cost takeout, and revenue enablement.
• Serve as Genpact's senior solution SME for the Microsoft agentic stack.
• Maintain deep, current expertise in Microsoft 365 Copilot, Copilot Studio, SharePoint, Microsoft Graph, Power Platform, and Microsoft Foundry.
• Advise clients on when to lead with Microsoft, when to compose across vendors, and how to make pragmatic build/buy/compose decisions.
• Act as the lead solution architect in the sales cycle for Agentic Workspace opportunities.
• Run high-impact, customer-facing demos and live configuration sessions.
• Define the offers, reference architectures, accelerators, and demo assets that make up the Agentic Experience suite.
• Own the roadmap, productization, and evolution of Genpact's Agentic Experience suite.

Requirements

• 10+ years in technical architecture roles for digital workspace and employee experience platforms, including substantial hands-on experience with Microsoft products (M365, Copilot, Copilot Studio, SharePoint) in complex enterprise implementations.
• Microsoft Agentic Platform Mastery: Deep expertise across Microsoft 365 Copilot, Copilot Studio, SharePoint, Microsoft Graph, and Azure AI Foundry, with working knowledge of Power Platform, SAM, Entra, and Purview as they relate to agent governance.
• Hands-on experience building and configuring agents is required.
• Customer-Facing Sales & Solution Strength: 10+ years in solution consulting, pre-sales, or digital strategy, including a strong track record of leading executive sales demos and hands-on configuration sessions for enterprise audiences.
• Proven ability to shape and win large, multi-million-dollar digital transformation programs from discovery through proposal and SOW.
• IP Ownership Experience: Demonstrated experience owning and evolving productized IP including roadmap definition, packaging, GTM enablement, and field adoption.
• Digital Workspace Domain Depth: Strong understanding of the modern digital workplace; intranets, employee portals, knowledge management, frontline tooling, and the Microsoft 365 collaboration stack.
• AI and Digital Innovation Mindset: Demonstrated enthusiasm for and fluency in agentic AI, automation, and emerging tech.
• Collaboration & Leadership: Team-oriented leader who thrives in a matrixed consulting environment.
• Self-Starter with Organizational Savvy: Entrepreneurial, proactive, and comfortable navigating ambiguity.

Tech Stack

• Azure

Benefits

• Flexible PTO – If you need a day off or an extended vacation, take the time! (US Only)
• Hybrid work environment: Casual and open office or Remote…You choose!
• Great insurance coverage (Multiple Options) and flexible spending accounts
• 401K with Company Matching
• Monthly Work from Home Stipend
• Continuous Training, Certifications, and Learning Opportunities
• Diversity, Equity, & Inclusion: We care about making Genpact Experience a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement.