About this role

Manage and grow large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities.
Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
Perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes
Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively.
Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings.
Build success stories, case studies, and business reports to showcase impact and support internal and external alignment.
Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio.
Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

Bachelor's degree, preferably in business or engineering
Fluent in English and Ukrainian
2+ years of account management, sales, business development or other relevant experience
Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
Strong written and verbal communication skills
Ability to present a business case to key stakeholders
High level of organization, focus, and ability to work under pressure
High-volume
outbound environment experience, comfortable handling large outreach volumes.
Experience with CRM platforms like Sales Force and expertise in sales reporting.
Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms.
Proven track record in working with international clients across diverse industries.
Experience selling B2B solutions in a highly consultative manner.

Customer Success Specialist

Key skills