AVP, MFT Product Engineer, EIS

Role Overview

• Responsible for designing, supporting, and continuously improving enterprise B2B/EDI and managed file transfer solutions
• Own end-to-end reliability of document/file exchanges using IBM Sterling B2B Integrator and Connect:Direct (SFTP/FTP)
• Partner with internal teams and external vendors to resolve issues
• Deliver automation and enhancements through Java/Spring and UNIX scripting to improve stability, throughput, and operational efficiency in a 24x7 environment
• Manage high-volume B2B/EDI operations in a 24x7 environment using IBM Sterling B2B Integrator (B2Bi), ensuring platform stability, performance, and uptime
• Design, build, and maintain B2B messaging flows including communication protocols, routing, processing rules, and end-to-end document lifecycle handling
• Ensure on-time, accurate EDI document transmission and processing by partnering with internal/external communications teams and proactively addressing throughput and failure points
• Implement and support EDI/B2B mappings and drive new trading partner/vendor onboarding, including setup, testing, certification, and production cutover
• Implement and administer Connect:Direct secure file transfer solutions, including configuration, scheduling, monitoring, and troubleshooting of processes across systems
• Troubleshoot complex integration and transmission issues across host systems, servers, and external partner connections; perform root-cause analysis and implement durable fixes
• Partner with third-party vendors to resolve platform/software defects, coordinate escalations, and ensure timely remediation with clear root-cause understanding
• Monitor EDI and communication subsystems and respond to alerts, driving rapid triage, restoration, and stakeholder communication as needed
• Collaborate with production support and engineering teams to deliver strong incident, problem, and change management outcomes (including post-incident follow-ups)
• Drive operational excellence and automation, reducing recurring incidents through standardization, self-healing/automated recovery, and continuous improvement initiatives
• Create and maintain technical and operational documentation (runbooks, onboarding guides, mappings/flows, support procedures) to ensure consistency and knowledge continuity

Requirements

• Bachelor’s Degree and 5+ years relevant experience in Information Technology, or in lieu of a degree 7+ years relevant experience in information Technology
• Strong working knowledge of Connect:Direct, SFTP, and FTP, including setup, configuration, monitoring, and troubleshooting of secure file transmissions
• Hands-on administration and support experience with 4+ years of IBM Sterling B2B Integrator (B2Bi) in production environments (deployments, issue triage, performance/availability support)
• Development experience with 2+ years of Java and the Spring ecosystem — Spring Boot, Spring Cloud, and Spring JDBC — for building and supporting integration/services components
• Good experience in UNIX/Linux shell scripting for automation, operational tooling, monitoring, and troubleshooting

Tech Stack

• Cloud
• Java
• Linux
• Shell Scripting
• Spring
• Spring Boot
• SpringBoot
• Unix

Benefits

• best-in-class employee benefits and programs that cater to work-life integration and overall well-being
• career advancement and upskilling opportunities for all to take up leadership roles