Patient Representative

Role Overview

• Counseling patients on their financial status and obligation
• Identifying and referring the patient and/or responsible party to an appropriate sponsoring agency
• Processing high-risk pre-certifications
• Developing and implementing denial avoidance plans
• Producing reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected
• Demonstrating competency in the job elements of all the levels of the Access Coordinator positions

Requirements

• High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR Bachelor’s Degree
• Knowledge of medical terminology required
• Intermediate proficiency with computers (MS Office Suite preferred)
• Highly proficient keyboard and telephone etiquette skills
• General knowledge of office machines including printers and scanners

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy