Operations Manager

Role Overview

• Responsible for the overall management and performance of the travel operations
• Review operations performance reports and provide direction to improve performance against goals
• Serve as the primary liaison between the Account Manager and operational staff
• Assist team efforts to move market share to BCD Travel preferred suppliers
• Provide team feedback, coaching, and development through regular meetings and performance reviews
• Oversee and assist team members in balancing priorities and managing workload
• Hire new employees

Requirements

• Extensive experience in the corporate travel management industry
• Sabre GDS skills required
• Prior budget and cost management experience
• Impeccable customer service and interpersonal skills
• Excellent verbal and written communication skills in English

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated