Manage day-to-day vendor operations, including billing reconciliation, performance reporting, and system access provisioning/remediation
Coordinate meetings, monitor calls, and facilitate resolution of technology-related issues with appropriate teams
Support the implementation and oversight of risk and compliance initiatives, ensuring alignment with internal policies and regulatory requirements
Serve as a first line of defense by monitoring business controls and identifying risks or control gaps
Conduct business control self-assessments and support process governance and documentation efforts
Partner with Legal, Compliance, Internal Audit, and Risk teams to ensure proper adherence to frameworks and controls
Identify control failures, provide recommendations, and support remediation planning and execution
Assist with regulatory and litigation-related requests, ensuring proper documentation and response
Support process improvement initiatives and contribute to strengthening operational workflows
Analyze data and generate insights to improve reporting, vendor performance, and business decision-making
Collaborate with cross-functional stakeholders to support projects, programs, and ad-hoc initiatives
Create and present reports and materials to support leadership decision-making

3–5 years of experience in sales support, operations, risk/compliance, or related field
Bachelor’s degree in Business, Accounting, or a related field
Microsoft Excel (Advanced)
Power BI (Intermediate)
Microsoft PowerPoint (Intermediate)
Strong organizational skills and attention to detail
Experience with contract and SOW interpretation
Knowledge of risk and compliance management frameworks
Ability to support process improvement and documentation efforts
Experience in issue identification and remediation support
Strong reporting and analytics capabilities
Excellent communication skills and ability to collaborate across multiple stakeholders
Ability to manage multiple priorities and deliver results in a structured and timely manner
Experience supporting vendor management and operational processes

Vendor Experience and Support Analyst

Key skills