Senior AI Business/Process Analyst

Presbyterian Healthcare Services is hiring a skilled Senior AI Business/Process Analyst. This position plays a critical role in driving successful AI/RPA Automation initiatives within the organization, combining expertise in business analysis, artificial intelligence, and process automation to optimize business processes for automation.

Responsibilities:

• Evaluate incoming requests to identify opportunities for AI, RPA, and automation. Assess feasibility, potential value, complexity, and alignment with business objectives to prioritize and define appropriate automation approaches
• Conduct detailed process analysis and evaluation to identify areas for process improvement and automation. Analyze complex business processes, identify bottlenecks, and propose process optimization solutions that leverage AI and automation capabilities and best practices
• Collaborate with the AI, RPA, and automation development team to translate business requirements into technical specifications and solution designs. Define intelligent automation workflows, exception handling mechanisms, and data integration requirements. Ensure the scalability, maintainability, and extensibility of AI, RPA, and automation solutions
• Build strong relationships with business stakeholders, including department leaders, process owners, and subject matter experts. Engage in effective communication, manage expectations, and provide regular project updates. Act as a trusted advisor, educating stakeholders on AI, RPA, and automation capabilities, benefits, and potential impact on their processes
• Lead or actively participate in AI, RPA, and automation projects, ensuring adherence to project timelines, scope, and quality standards. Define project plans, milestones, and deliverables. Monitor project progress, identify risks and issues, and implement mitigation strategies. Collaborate with cross-functional teams to drive project success
• Support testing and quality assurance for AI, RPA, and automation solutions, including functional, integration, and user acceptance testing. Ensure solutions meet business requirements, performance expectations, and reliability standards before deployment
• Develop and execute comprehensive test plans for AI, RPA, and automation solutions. Conduct rigorous testing, including unit testing, system testing, and user acceptance testing. Ensure the quality and reliability of AI models, RPA bots, and automation workflows, and their compliance with defined business rules and requirements
• Proactively identify opportunities to enhance existing AI, RPA, and automation solutions and drive continuous improvement. Analyze performance metrics, identify areas for optimization, and propose process enhancements or additional automation initiatives. Stay updated on industry trends and emerging AI, RPA, and automation technologies

Requirements:

• Bachelors degree in related technical/business area plus 4 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree
• Advanced knowledge of Systems Analysis with focus on customer requirements and concepts of the software development lifecycle
• Proven experience as a Business Analyst or RPA Analyst, with a focus on process automation and RPA implementation
• Strong knowledge of business analysis techniques, process mapping, and process optimization methodologies
• Experience with RPA tools such as UiPath, Automation Anywhere, or Blue Prism
• Familiarity with Agile or Scrum methodologies and project management practices
• Excellent analytical and problem-solving skills, with the ability to think strategically and understand complex business processes
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization
• Attention to detail and a commitment to delivering high-quality solutions
• The role of a Senior RPA Business Analyst is crucial in driving successful RPA implementations by effectively bridging the gap between business requirements and technical solutions. This position requires a blend of strong business acumen, analytical skills, process optimization expertise, and knowledge of RPA technologies and methodologies
• Certifications in Business Analysis (e.g., CBAP) and RPA (e.g., UiPath RPA Developer) are advantageous