Administrative Assistant – Appeals and Compliance

Role Overview

• Provide administrative support within the organization by taking initiative, anticipating needs and carrying out projects in a timely manner
• Establish, maintain, and update files, databases, records and/or other documents
• Compose and prepare highly specialized correspondence
• Serve as a liaison with other departments in the resolution of day-to-day administrative and operational problems
• Respond to internal and external inquiries by phone, email, and in person and redirect as necessary
• Assists manager and staff in problem solving, project planning, development and execution of stated goals and objectives
• Perform assigned functions in processing documents for final approval
• Attend meetings regarding coordination of appeals and hearings
• Maintain files and confidential material for the Appeals and Compliance Specialist
• Compile and prepare documents for appeals, state level hearing for eligibility, discussion with attorneys and judges
• Collect and track information for data, compile reports in support of assigned projects and research activities
• Coordinate with the Office of Administrative Hearings and the Department of Developmental Services regarding eligibility and service appeals
• Generate and distribute ineligibility letters and eligibility packets to GGRC individuals
• Ensure that GGRC correspondence sent to individuals is current and accurate
• Upload appeal documents to the GGRC electronic records system
• Verify that all documentation related to appeals contains accurate information
• Participate in special projects, and assist with additional duties or tasks, as assigned

Requirements

• College education or equivalent
• Relevant work experience in healthcare field preferred
• Creative Problem Solving
• Customer service orientation
• Organizational skills
• Time management
• Attention to detail
• Adaptability
• Collaboration/teamwork
• Self direction
• Initiative
• Written communication skills
• Oral communication skills
• Ability to operate basic office equipment
• Intermediate knowledge of MS Word®, MS Excel®, MS PowerPoint®, MS Outlook®
• Ability to use internal records system
• Ability to type 60 wpm
• Use of discretion and ability to maintain confidentiality

Benefits

• Medical and Dental benefits with a generous employer contribution
• Employer paid Life, Disability and Vision coverage
• 10% employer contribution to a 403(b) retirement account
• 13 vacation days
• 15 sick days
• 11 paid holidays
• 6 personal holidays
• Up to 5 paid days for continuing education