About this role

Manages all aspects of the account-service process
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures
Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability
Establishes and maintains strong business relationships with clients and insurance carriers
Serves as client point of contact for day-to-day eligibility, claims, billing, and benefit administration inquiries

High School Diploma / GED; College degree strongly preferred
3-5 years of benefit insurance related experience (brokerage preferred) or equivalent combination of education & experience
Life & Health License or willingness to obtain within 3 months
Ability to effectively and professionally communicate orally and in writing with internal and external customers
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Account Manager, Employee Benefits

Key skills