ServiceNow Support Account Manager
United States of America
Full Time
3 hours ago
H1B Sponsor Likely
Key skills
ServiceNowAI ExperienceServiceNow ImplementationITSMITIL Incident ManagementITIL Problem ManagementITIL Release ManagementProject coordinationAI
About this role
Seaglass Technology Partners, LLC is seeking a ServiceNow Support Account Manager to serve as the primary support relationship manager for strategic ServiceNow customers. The role involves coordinating between clients and internal teams, monitoring system health, managing support issues, and ensuring the effective delivery of ServiceNow services.
Responsibilities:
- Coordinate between the client and internal technical teams
- Proactively monitor system health
- Oversee support issues through resolution
- Manage upgrades and service reviews
- Ensure ServiceNow is delivering value
Requirements:
- AI Experience
- 5-10yrs of ServiceNow experience with 2 being customer facing
- ServiceNow Implementation Knowledge
- Experience with ITSM
- ITIL incident, problem and release management experience