Responsible for ultimate local policy aspects of service delivery for assigned Network Partners, ensuring KPI’s are met for a positive client experience
Engaging Network Partners in reoccurring stewardship meetings and in person visits to review and close out open items
Utilize Global Online portal for SLA reporting review and actioning
Function as a primary escalation contact for assigned Network Partners
Assist with Network Partner onboarding process, as appropriate
Manage Global Online portal updates for non-Global Online enabled partners
Outbound reinsurance slip support
review, completion, and return to Network Partners
Provide support for Global Online mailbox management and Multinational billing (premium reconciliation)
Engage in local policy quality control efforts to ensure contract certainty

2+ years of Insurance industry experience preferred
Multinational experience preferred
Ability to effectively communicate information and ideas to influence and grow partnerships
Proficiency in foreign language(s) is a plus, though not required
Excellent communication, interpersonal and presentation skills
An ability to think analytically about business problems, make recommendations and propose solutions
High energy self-starter, who is resilient and has an entrepreneurial spirit
Demonstration of solid time, organizational, and desk management skills
Goal-oriented and delivers outcomes

Network Manager

Key skills