About this role

Work with VoIP providers to identify the best solution for the small branch offices
Configure settings and validate phones.
Provide testing of telephony products for quality assurance, configuration enhancements and Firmware rollouts.
Work Tier 3 branch trouble tickets for call quality and training opportunities.
Assist in the development of end user and Help Desk training.
Create and maintain end user and Help Desk documentation.
Remotely diagnose and troubleshoot complex, non-routine technical problems.
Analyze user impact because of changes in hardware, software, and network configurations to identify trends and evaluate risk.
Provide feedback to drive service improvements.
Maintain flexibility in daily work schedule based on business needs.

Bachelor’s degree from an accredited college or technical school, or equivalent relevant experience
Experience supporting telephony environments (VoIP/SIP)
Ability to work independently and manage multiple priorities
Strong troubleshooting and issue-escalation management skills
Exceptional listening and analytical skills
Ability to process information with high levels of accuracy
Proficient use of applicable technology
Ability to follow technical instructions and guidelines
Ability to document daily activities and system functions
Demonstrated ability to communicate verbally and in writing throughout all levels of the organization
Work varying shifts to accommodate business needs including evening, weekend, and holiday coverage.

Enterprise Voice Specialist – Network Solutions

Key skills