Senior Manager – Account Management

Role Overview

• Support day-to-day account management and client engagement across assigned healthcare accounts to support client satisfaction, retention, and revenue growth.
• Develop account intelligence by tracking client priorities, whitespace opportunities, and competitive positioning across assigned accounts.
• Drive prospecting within assigned accounts by researching target executives, and creating targeted outreach plans to expand EXL’s footprint.
• Lead presales, solutioning, and client enablement activities aligned with EXL’s healthcare growth strategy.
• Develop integrated solutions for new revenue pursuits across healthcare operations, finance and accounting, revenue cycle, data & analytics, AI and digital transformation.
• Orchestrate RFP and RFI process across healthcare provider pursuits, including solution design, stakeholder coordination, and submission management.
• Maintain and update SFDC records for assigned accounts, opportunities, contacts, pursuits, and account-level activities.
• Support preparation of weekly, monthly, and quarterly business review materials for sales and account management teams.
• Maintain data quality across sales and account management trackers, templates, and systems.

Requirements

• 8+ years of experience in account management, presales, solutioning, consulting, or solution leadership roles, with healthcare domain experience across providers, revenue cycle, F&A operations, analytics, or digital operations.
• Demonstrated ability to manage client relationships, support business development, proposal management, and account growth in consulting, BPS, technology services, or outsourcing environments.
• Working knowledge of SFDC/Salesforce reporting, pipeline management, and strong proficiency in Microsoft Excel, PowerPoint, and Word.
• Bachelor’s degree from an accredited institution required; MBA or equivalent advanced qualification preferred.
• Strong understanding of healthcare industry priorities, F&A value chain, operating models, and business process services.
• Strong communication, presentation, analytical, and interpersonal skills.

Tech Stack

• SFDC

Benefits

• Health insurance
• Professional development opportunities