Account Manager (Non-sales)

Aptitude Health is a company focused on Medical Communications and Business Intelligence. The Account Manager is responsible for overseeing client accounts, ensuring effective execution of programs, and managing project life cycles while maintaining strong client relationships.

Responsibilities:

• Facilitates client accounts as the primary day-to-day contact; partners with clients independently
• Responsible for management of all phases of the project life cycle, including project financial management and revenue reconciliations both internally and externally for each program
• Manage cross-functional teams to execute an assigned portfolio of client-facing Medical Communications and business intelligence programs as assigned
• Partner with Business Development on client meetings and updates globally across all lines of business
• Partner and manage a multi-disciplinary internal project team, consisting of scientific content managers, design, editorial, digital services
• Build strong relationships and maintain regular and effective communication with life science partners, key opinion leaders, and internal stakeholders
• Work with multiple teams within the organization to accurately determine, assign, track, and manage project plans to ensure deliverables are on time and within budget
• Actively engaged in the management of budgets and financial tracking of projects and overall client accounts
• Supports client relationships by proactively addressing concerns and escalating and/or managing expectations with the support of the senior accounts team
• Work with Account Services Coordinators and delegation of project-specific tasks
• Partner with the Meeting Management team and/or clients to facilitate air travel, hotel accommodations, and transportation for delegates and expert faculty when required
• Ensure company systems and procedures are adhered to and/or improved to ensure all expectations are fulfilled
• Available to travel as business requires
• Available for teleconferences outside of usual working hours, to help ensure company-level global coverage of program and project needs

Requirements:

• Requires a High School education
• Experience as a client services manager, 4+ years
• Demonstrated client services experience, including project management experience for meetings/events delivered both live and virtually
• Experience in internal and external stakeholder management
• Experience leading the project team
• Experience working within budgets and conducting financial reconciliations
• Experienced in spreadsheets and project management software
• Highly efficient in the use of Office 365
• Be highly organized and able to track multiple operational needs
• Strong communication and interpersonal skills
• Demonstrated excellent decision-making, critical thinking, and problem-solving capability in a very fast-paced environment
• Verification of employment history, professional references, and education or training
• Eligible Candidates must live in the US and be able to work in the US
• A college degree is preferred
• Medical communications agency experience preferred