About this role
Role Overview
- Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
- Collaborate with other team members to troubleshoot and resolve any issues affecting services
- Familiarize customers with the use of our interactive system and its features
- Replace small defective equipment as needed (tv, pillow speakers, phones)
- Perform other related duties as assigned.
Requirements
- High school diploma or equivalent
- Customer service experience 1 year is preferred
- Basic computer skills
- Ability to work onsite at hospitals daily and travel between each location as needed
- Must be able to lift 25 lbs. and climb a 6-foot ladder
- Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination and Flu vaccination