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Scheduling Coordinator
Morristown, Tennessee, United States of America
Full Time
2 weeks ago
Key skills
Communication
About this role
Role Overview
- Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication
- Greets patients and visitors immediately upon arrival with a friendly demeanor
- Answers the phone promptly with a smile
- Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms
- Prepares a daily schedule for each provider
- Prepares patient charts
- Manages patient flow to reduce patient wait time
- Assists patients as necessary
- Maintains reception area in a neat and orderly condition
- Maintains professional relationship with referring offices
- Maintains confidentiality of all information in accordance with HIPAA
- Performs other related duties as assigned
Requirements
- High school diploma or equivalent required
- One year of customer service experience required
- Understanding of dental terminology
- Friendly, inviting, and professional personality and presence
- Basic office skills such as typing and filing
- Good organizational skills
- Attention to detail
Benefits
- Competitive Pay
- Bonus potential
- Annual Merit Reviews
- Paid Time Off
- 401k Plan w/Company Match
- Health Savings Account (HSA) with HDHP health plans
- Medical (including Virtual Care), Dental and Vision Coverage
- Basic and Supplemental Life Insurance
- Short & Long-Term Disability
- Employee Assistance Program
- BLS/CPR Certification
- Career Path Advancement to Clinical or Management positions
- National Discount and Rewards Marketplace