Passenger Service Supervisor

Role Overview

• Oversee daily passenger operations to ensure efficient, safe, and customer-focused service delivery.
• Lead a team of front-line agents, support airline partners, and resolve escalated issues.
• Ensure compliance with airline procedure, TSA regulations, and safety protocols.
• Provide on-the-spot coaching and support to agents to ensure service standards are met.
• Resolve customer complaints and operational issues in a timely and professional manner.
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations.
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs.
• Support training and onboarding of new passenger service agents.
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts.
• Promote a positive and productive work environment, modeling excellent customer service and teamwork.

Requirements

• High School Diploma or GED
• 2+ years of experience in passenger services or customer-service related field
• 1+ year of supervisory or lead experience in an operational setting
• Strong verbal and written communication skills
• Ability to work varied shifts, including nights, weekends, and holidays
• Proficient in Microsoft Office and airline systems
• Ability to obtain and maintain all required airport and airline security clearances
• Must be able to stand, walk, bend, and lift up to 50 pounds

Benefits

• Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Multiple options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• 401k program offered!
• Opportunity for Internal Mobility and transfers available!