Customer Service Supervisor

KBR is a company that supports the operational needs of U.S. armed forces at various bases. The Customer Service Supervisor will serve as the focal point for supply customer feedback and logistics concerns, ensuring smooth operations and effective communication between base maintenance and supply management systems.

Responsibilities:

• Coordinates with Resource Advisors and creates, modifies, and deletes organizational supply accounts in ILS-S and ELMS
• Audits customers supply accounts to identify discrepancies and ensure adherence to financial and inventory regulations
• Tracks, processes, and provides status on customer backorders by interfacing with enterprise partners at 635 and 735 SCOGs
• Monitors supply listings to ensure priority orders are processed rapidly to keep aircraft and defense systems operational
• Supports customers during degraded operations with manual accounting recovery procedures to keep operational readiness
• Acts as authority for document control through daily transaction audits ensuring signed documents match computer records
• Maintains Custodian Authorization/Custody Receipt Listing files. Ensures units order equipment according to authorizations
• Manages internal transfer of equipment between base units and coordinates disposition of obsolete or excess equipment
• Coordinates and tracks communications security (COMSEC) items, which are subject to stringent national security controls
• Accounts for and updates deployment-ready War Reserve Materiel assets to support wartime taskings. Tracks Capital Assets
• Performs as the liaison between the base customers and logistics function

Requirements:

• Shall meet the qualifications of AFSC 2S071, Supply Management Craftsman, as defined in AFI 36-2101
• Shall have two years of experience in base supply customer service
• Shall possess a high school diploma or equivalent
• Shall be proficient with ordering equipment, parts, and supplies
• Mastery of the Integrated Logistics System-Supply (ILS-S) and related database products FEDLOG, WEBFLIS, and ELMS
• Knowledge of Air Force Materiel Management publications, specifically DAFMAN 23-300 and ILS-S User's Manual
• Experience preparing reports, tracking metrics, and identifying process improvements
• Ability to train and mentor while ensuring compliance with policies and procedures
• Knowledge of workplace safety procedures and material handling practices
• Proficiency with Microsoft Office applications
• Associate's or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
• Three to five years of progressively responsible experience in supply, logistics, warehouse, or inventory management
• Knowledge of quality assurance, property accountability, and asset management practices
• Knowledge of military or commercial supply regulations and procurement procedures