Onboarding Specialist

Role Overview

• Serve as the primary member contact and advocate until their care team is established
• Contact new members via telephonic outreach and identify their healthcare services
• Liaise with internal CCA providers and external healthcare providers
• Educate members on health plan offerings and address their questions or concerns
• Document members’ current healthcare services and new service requests
• Schedule new members’ initial nurse intake visits
• Provide clinical care to members via telehealth technologies
• Collaborate with internal and external stakeholders for coordinated care

Requirements

• Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan required
• Five (5) years of relevant experience required
• One (1) year working in outreach or in the community with individuals who have behavioral, medical, social, or interpersonal complexities impacting their lives required
• Experience working in a multi-cultural setting required
• Experience using motivational interviewing techniques in a professional setting required
• Experience identifying unmet healthcare needs and escalating to the appropriate individual preferred
• Experience with electronic medical record and care management systems strongly preferred

Benefits

• Health insurance
• Bonuses tied to company and individual performance
• Comprehensive total rewards package