Collaboration Technical Consultant / Sales Engineer

Role Overview

• Building strong relationships with key customers and stakeholders, advising and influencing their strategic decisions, and tackling unique customer issues—particularly around enterprise collaboration and unified communications solutions.
• Collaborates with internal teams on account planning, sales strategy, and customized HP collaboration and video conferencing solutions, while mentoring junior team members.
• Navigates complex technical customer challenges involving cloud, SaaS, and HP collaboration technologies and works toward customer satisfaction and the organization’s growth.
• Leads the design of complex, innovative, and strategic solutions—including enterprise collaboration, video conferencing, and unified communications environments.
• Fosters deep and strategic relationships with key customers and stakeholders, acting as a trusted advisor and influencing their business and technology decisions related to modern workplace, hybrid work, and collaboration strategies.
• Delivers compelling presentations and demonstrations to executive‑level customers, articulating the value proposition of the organization’s solutions.
• Develops and executes strategic account plans for high‑profile customers, coordinating with sales teams to ensure long‑term customer satisfaction and growth, particularly within collaboration and unified communications solution deployments.
• Leads the design and implementation of highly intricate integrations between HP collaboration endpoints and third‑party or cloud platforms.
• Tackles intricate technical challenges and unexpected customer issues related to audio quality, video performance, device interoperability, and cloud integration.
• Leads or contributes to high‑impact initiatives that drive revenue growth, improve operational efficiency, or enhance customer experience through optimized collaboration and conferencing solutions.
• Identifies potential risks associated with complex collaboration architectures and develops mitigation strategies.
• Organizes and facilitates innovation workshops focused on modern collaboration use cases, enabling customers to explore new approaches using HP collaboration and cloud‑based solutions.
• Acts as a mentor to junior team members, guiding their professional growth and promoting a culture of excellence and continuous improvement.

Requirements

• Four‑year or Graduate Degree in Sales, Marketing, Business Administration, Computer Science, or related discipline, or commensurate work experience or demonstrated competence.
• 5–10 years of work experience, preferably in technical selling, consultative selling, presales engineering, account management, or enterprise collaboration solutions.
• Knowledge & Skills in HP collaboration solutions, including video conferencing systems, conference phones, speakerphones, and professional headsets.
• Unified Communications (UC) and collaboration platforms (e.g., Microsoft Teams, Zoom, Webex).
• Amazon Web Services (AWS).
• Microsoft Azure.
• Cloud Computing & Cloud Services.
• Software as a Service (SaaS).
• Application Programming Interfaces (APIs) and integrations.
• Enterprise Application Software.
• IT Infrastructure and Virtualization.
• Device provisioning, firmware management, and lifecycle management for collaboration endpoints.
• Customer Success Management.
• Demonstration and executive presentation skills.
• Presales and solution consulting.
• Product Management and New Product Development.
• Sales Process, Sales Prospecting, and Request for Proposal (RFP) responses.
• Extract, Transform, Load (ETL) concepts.
• SAS (Software).

Tech Stack

• AWS
• Azure
• Cloud
• ETL

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave