Account Executive, Expansion

Role Overview

• Own and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell opportunities.
• Build trusted relationships with key stakeholders and become a strategic advisor to their business.
• Proactively identify growth opportunities based on customer goals, product adoption, account health, and business performance.
• Develop a deep understanding of each customer's ecommerce strategy, tech stack, and growth objectives.
• Partner with customers to align Triple Whale solutions with their evolving needs and business priorities.
• Lead commercial conversations, presentations, and negotiations with decision-makers across customer organizations.
• Create scalable plays and workflows that leverage account signals, usage trends, and customer behavior to drive expansion opportunities.
• Monitor account performance, product adoption, utilization trends, and customer sentiment to uncover opportunities and mitigate risk.
• Collaborate closely with Customer Success, Support, Product, and Marketing teams to maximize customer outcomes and retention.
• Help define and improve the expansion process as we continue to scale.

Requirements

• 3+ years of experience in SaaS sales, account management, customer success, or a related customer-facing role.
• Proven track record of growing existing customer relationships and exceeding revenue goals.
• Strong consultative selling skills with the ability to connect customer challenges to business value.
• Exceptional communication and relationship-building abilities.
• Highly empathetic and customer-centric, with a natural ability to earn trust and influence stakeholders.
• Analytical and data-driven, with the ability to identify patterns, opportunities, and risks across customer accounts.
• Curious about ecommerce, digital marketing, and the challenges modern brands face.
• Comfortable operating in a fast-moving environment with ambiguity, ownership, and multiple competing priorities.
• Self-starter who thrives when given autonomy and the opportunity to build

Benefits

• Health insurance
• Flexible work hours
• Paid time off
• Professional development opportunities
• Remote work options