Account Lead, Starlink Strategic Connectivity

SpaceX is actively developing technologies to enable human life on Mars. The Account Lead for Starlink Strategic Connectivity will serve as the key contact for enterprise customers, focusing on social impact projects and ensuring customer success through effective account management and strategic partnerships.

Responsibilities:

• Act as the primary point of contact for a portfolio of Strategic Connectivity accounts by building and managing the strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship including social and humanitarian impact. In particular, this role is focused on:
• Delivering impeccable customer service at scale to underserved communities
• Developing engagement strategy and content for underserved communities that enables continuous growth and self-support
• Building relationships to identify requirements and manage expectations
• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow business
• Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
• Help define and shape the overall social impact narrative for Starlink, documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits, such as improved outcomes in education, healthcare, and economic development in remote areas
• Manage strategic partnerships with key external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies
• Define and advocate for internal policy changes that make social impact a foundational element of Starlink's culture, including training programs, resource allocation, and performance incentives tied to impact goals that benefit humanity