Key skills
LeadershipCommunicationSales
About this role
Role Overview
- Responding to customer inquiries and resolving issues with care and efficiency
- Managing order tracking, invoicing, returns, and discrepancies
- Supporting the sales team with quotes, stock queries, and reporting
- Maintaining accurate records and documentation
- Identifying opportunities to improve our processes and customer experience
- Ensuring customer complaints are handled fairly, quickly, and effectively.
- Collaborating with peers and contributing to a positive team environment
Requirements
- Basic computer skills and a keen eye for detail
- A proactive attitude and strong communication skills (telephone, online and email)
- Ability to follow instructions and work as part of a team
- A self-starter with excellent problem-solving skills and able to work under own initiative.
Benefits
- A collaborative, inclusive team environment focused on mutual goals.
- Open-door approach to leadership.
- Competitive salary
- Pension scheme
- Health Cash Plan
- 25 days’ holiday (plus bank holidays) with the option to buy additional days
- Flexible hybrid working
- Free onsite parking
- Recognition, reward programs and staff discounts.