Eligibility Specialist

Role Overview

• As the Employee Navigator Eligibility Specialist, you will be responsible for creating, configuring, and optimizing the Employee Navigator platform for our organization, ensuring a seamless and efficient experience for HR teams and their employees.
• You will work closely with cross-functional teams to tailor the system’s capabilities to meet organizational needs, improve HR operations, and enhance the employee experience.
• Your expertise will drive the successful implementation and utilization of Employee Navigator's tools and resources.
• Platform Customization & Configuration: Build, configure, and customize Employee Navigator’s features and functionalities to meet the unique needs of the organizations we service.
• Ensure the system is aligned with HR processes, company policies, and compliance requirements.
• Troubleshoot and resolve issues, ensuring the system runs smoothly.
• System Implementation: Manage the end-to-end implementation process, from planning to execution, for Employee Navigator software.
• Collaborate with internal HR teams to ensure successful data migration, integration, and deployment of new features or system upgrades.
• Employee & Admin Support: Provide ongoing training and support to employees and HR administrators on the system's features and best practices.
• Act as the primary point of contact for any platform-related inquiries or issues from both internal employees and HR.
• Data Management & Reporting: Develop and maintain key metrics and KPIs.
• Regularly audit and update employee records to ensure accuracy and completeness within the platform.
• Collaboration & Strategy: Partner with HR, IT, and other departments to ensure Employee Navigator supports organizational goals, including talent management, benefits administration, and employee engagement.
• Stay up-to-date with the latest Employee Navigator updates and HR technology trends to propose improvements and innovations.
• Process Improvement: Identify opportunities for system enhancements to improve HR processes and employee experience.
• Continuously evaluate the platform’s performance and recommend improvements for efficiency and effectiveness.

Requirements

• Experience with other HR systems (e.g., ADP, Workday, BambooHR, etc.).
• Familiarity with benefits administration, compliance regulations (e.g., ACA, HIPAA), and payroll processes.
• Knowledge of SQL, XML, 834 EDI or other data query languages.
• Experience with training and supporting end-users on HR technology platforms.
• Strong technical skills with a deep understanding of Employee Navigator or similar HR software platforms.
• Life and Health license/ can be obtained through training upon hire.
• HR, Benefits, Compliance related experience is preferred, but not required.
• Intermediate experience with all MS office products.
• Ability to listen and seek to understand our client needs.
• Sense of curiosity and desire to learn.
• Excellent verbal and written communication skills.
• Ability to drive processes in a team environment.
• Must be able to execute on a variety of tasks in a fast-paced environment with high degree of accuracy.

Tech Stack

• SQL

Benefits

• Medical, Dental, and Vision (PPO, HMO, and HSA)
• Comprehensive Wellness Program
• 401(k) Retirement Plan
• Life and Disability Plans
• Vacation, Holiday, Sick, and Personal Time Off
• Pet Insurance
• Bonus Program
• Comprehensive Onboarding Program
• Continuing Education / Personal Development Programs
• Flexible Work Arrangements
• Employee Engagement Events
• Dress for Your Day Dress-Code
• “HUB Bucks” Rewards Program
• Service Awards