Senior Process Improvement Manager

Role Overview

• Identify, facilitate and lead enterprise wide process improvement activities utilizing LEAN/Six Sigma methodologies to design and improve processes that support business infrastructure and performance.
• Identify, develop, and execute process improvement opportunities utilizing continuous improvement principles and LEAN/Six Sigma methodologies.
• Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas.
• Monitor process improvement projects and facilitate cross functional process improvement project teams ensuring deadlines and objective are met and return on investment is realized.
• Consult with senior leadership and provide analysis and advice on a variety of performance and process related topics.
• Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities.
• Negotiate with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and project status.
• Identify, communicate, and correct gaps in process performance and provide guidance to address these gaps.
• Evaluate completed process improvement projects to identify and implement best practices and lessons learned.

Requirements

• Experience leading hands-on workflow redesign, process improvement, or operating model transformation in complex healthcare or business environments.
• Ability to assess current-state operations, identify root causes, and translate findings into practical future-state solutions.
• Demonstrated ability to standardize and scale pilots, local processes, or improvement concepts into measurable operating models.
• Strong facilitation and stakeholder partnership skills, including the ability to influence without direct authority in matrixed environments.
• Experience defining success measures, supporting adoption, monitoring performance, and validating sustained operational, quality, or financial improvement.
• Highly preferred that candidate has background in either Utilization Management OR Case Management.

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules