Guest Experience Agent, German-speaking

Role Overview

• Support and communicate with our guests and partners via WhatsApp, email, chat and, when necessary, by phone
• Handle inquiries about bookings, arrivals & departures, special requests and feedback
• Address guest inquiries of a technical nature, follow-up questions about cabin stays, as well as complaints and other feedback
• Support quality assurance of our guest processes and help improve the use of AI and automated workflows

Requirements

• Experience in customer service, ideally in the hotel, tourism or hospitality industry
• Very good written and spoken German (C1+); good English skills
• Experience working with Slack, Notion and CRM tools
• Structured working style, reliability and an eye for detail
• Strong digital affinity, team player and enjoyment of remote work

Benefits

• 100% remote work within a motivated team
• Digital work environment
• Flexibility to support work–life balance