Strategic Client Executive – TPA

Role Overview

• Serve as the primary point of contact for Zelis clients for their assigned book of business
• Manage a strategic book of business comprised of vertically aligned clients
• Drive growth for Zelis by achieving annual revenue targets
• Ensure client retention and foster growth with additional products and services
• Develop and maintain critical internal and external relationships
• Maximize the breadth and depth of relationships by understanding client business strategies, needs, and challenges
• Manage and oversee revenue targets, including budgets, forecasts, and product utilization review
• Responsible for client renewals and retention
• Conduct and lead all client business reviews and account plans
• Ensure industry leading quality service delivery and client satisfaction

Requirements

• Bachelor's degree in business or health care administration or related field
• 10+ years in client management role
• Extremely knowledgeable in the Payer and TPA space
• Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions
• Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients
• Excellent written and verbal communication skills
• Excellent presentation, public speaking, and meeting management capabilities
• Ability to tailor messages to audiences
• Deep Understanding of the Client’s Business: Understand the client in terms of markets they operate in, competitors, objectives, and challenges
• Successfully build strategic account plans to fully understand client’s pain and business drivers
• Develop Trusting Relationships: Cultivates deep relationships with clients and team
• Executive Communicator: Proactively communicates
• Problem Solver: The ability to offer and communicate compelling solutions to client challenges
• Industry Knowledge: Keeping an ear to the ground in terms of market intelligence and relevant industry news
• Financial Acumen: Strong financial acumen and ability to interpret client financials
• Commission-driven and motivated to achieve growth targets
• Innovative Thinking: Brings creative insight to client’s businesses to help them deliver a competitive advantage
• Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape
• Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns

Benefits

• 401k plan with employer match
• Flexible paid time off
• Holidays
• Parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage