About this role
Role Overview
- Deliver accurate information and guidance related to Credit Card products/procedures/policies at first point of contact
- Utilize all available resources to deliver accurate and efficient problem resolution
- Demonstrate strong analytical skills coupled with an innate ability to multi-task
- Fulfill a variety of credit card-related client requests in a timely and accurate manner (through CART and other channels)
Requirements
- Must-have Bilingualism (English and French) required
- Ability to confidently take on high call volumes, while prioritizing and multi-tasking with a commitment to delivering superior client service
- Ability to adapt and learn new skills
- Technically Savvy i.e. troubleshooting, ability to learn new systems/applications
- Demonstrate ability to effectively interact with partners, while delivering an exceptional customer experience
- Available to work shifts within the business hours of 7am-12am EST Monday to Friday, Saturday 9am-9pm EST and Sunday 11am-9pm EST
Benefits
- Ability to make a difference and lasting impact
- Work with a great and supportive team
- French Language compensation available in applicable provinces
- Flex shift which includes compensation for evening and weekend shifts