About this role

Deploy and make Vocca's first US clients successful (everything but sales: implementation, success, account management) to reach approx. 1M ARR deployed in your first year, while building the foundations of a replicable US ops function.
Configure and bring signed accounts into production (setup, integration, go-live).
Own time-to-go-live and a high successful-deployment rate.
Support, success and account management on the first US practices, so the Founding AE stays focused on hunting.
Drive retention and satisfaction on early accounts.
Document onboarding, configurations and processes to make the function replicable and scalable.
Ramp fast on the product, work hands-on, and operate without a ready-made playbook in an early-stage US environment.

Native or fully bilingual English with a genuine US customer-facing culture (US/Canadian/UK native, or European with 4+ years in the US).
You're hands-on with product and AI: you've integrated AI into your daily work, played with Zapier/no-code, and gotten your hands into a product.
Founder mentality: resourceful, a doer, comfortable in the mess, and you structure things as you go.
Business sense: you understand a client's business and position yourself as a partner to improve their ROI.
Smart and a fast learner, from a strong track record (great companies and/or schools).
Nice to have: you've already worked in early-stage SaaS.
Affinity or curiosity for healthcare.

Founding team equity
Comprehensive health coverage: medical, dental, and vision insurance.
Employer-sponsored plans: Vocca contributes to the base plan, with partial support for dependents.
Retirement savings: access to a 401(k) plan.
Flexible time off: unlimited PTO, including vacation, holidays, and sick days.
Professional expenses: work-related expenses reimbursed in line with Vocca’s company policy.

Founding Operations Manager

Key skills