Provide on-site technical and engineering support for Fluence battery energy storage systems (BESS), ensuring safe, reliable, and high-performing operations.
Act as the technical expert in the field.
Responsible for commissioning support, preventive and corrective maintenance, troubleshooting hardware and software issues, system upgrades, diagnostics, and repairs.
Work closely with customers, project teams, and remote technical support centers.
Identify and resolve complex system issues, optimize system performance, and minimize downtime.
Provide exceptional customer service and ensure the long-term success of energy storage assets.
Maintain strong customer relationships through professional communication and support.
Document service activities, maintenance records, and technical reports accurately.
Ensure compliance with industry safety standards and environmental regulations.
Respond to emergency service requests and resolve issues under time-sensitive conditions.

Bachelor's degree in electrical engineering, Mechanical Engineering, or related field (or equivalent technical experience).
3-5 years of proven experience in field service, preferably within battery systems, energy storage, or power electronics.
Strong knowledge of electrical systems, troubleshooting, and diagnostic tools.
Ability to travel frequently to customer sites.
Excellent problem-solving and communication skills.
Ability to travel up to 40% of the time, occasionally on short notice.
Commitment to safety and adherence to compliance standards.
Experience with lithium-ion, lead-acid, or other advanced battery technologies.
Familiarity with renewable energy systems and grid storage solutions.
Knowledge of industry standards (e.g., OSHA, NFPA, IEEE).
Customer-focused mindset with strong interpersonal skills.

Field Service Engineer

Key skills