Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
Customer Service for both face to face and telephone contact;
Be part of a multidisciplinary team to achieve patient services of the highest quality;
Respond to and resolve issues and provide a prompt service in line with expectations;
Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.
Book and confirm patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations;
Sound knowledge of all Oncology booking and treatment procedures;
Promotion of an efficient, compassionate service to all patients, while maintaining a good working relationship with all staff members.
Liaise with both internal and external support staff i.e. Imaging departments CNCs.
Accurate and timely data entry into medical record system Mosaiq.
Maintain appointment diaries and taking initiative to ensure sessions are fully booked.

Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.
Handle and resolve urgent matters and time critical medical appointments.
Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
Proven experience to work effectively both independently and in a team environment.
Ability to use clinical administration systems, as well as Microsoft Office software.
Collaborative approach in working with the wider Administration team and other internal customers, in line with the organisations values.
Flexible approach to work.
Diploma of Medical Administration or equivalent experience.

Great work / life balance; no night shifts or late shifts.
Internal and external training and development opportunities.
Uniform provided following probationary period.
Close knit internal community.
Fast paced, high performing & agile working culture with lots of change due to our rapid growth.
Qantas membership discount, gym/swim membership discount, 12 weeks paid parental leave, Bupa discount, flare benefits.
Clinic charity days, morning teas, health & wellbeing events.
All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.

Bookings Clerk

Key skills