Support day to day activities, including physical installation, rack and stack, cabling and networking of data center hardware.
Assist/support in the implementation of server, storage and network equipment, following established procedure.
Support the engineering team to ensure hardware is installed correctly according to specifications.
Coordinate with the engineering team to ensure seamless integration of hardware solutions.
Assist the team to perform quality checks and test functionality after installation.
Provide first-line technical support to end users via telephone, email and ticketing system.
Provide first level of support to incident tickets (per SLA).
Help process RMA request whenever needed.
Refer complex issues to higher level support teams when necessary.
Participate in on-site activities, including international travel to carry out installations at customers or solve problems in data centers.
Flexible to occasionally support work outside regular hours.

Bachelor’s degree in computer science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered.
1 to 2 years of experience supporting and maintaining complex server, storage, and networking environments.
Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.
Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery.
Familiar with both Windows and Linux operating environments; certifications are a plus.
Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis.
Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC).
Excellent communication, time management, and multitasking skills.
Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment.
Capable of lifting up to 50 lbs and standing for extended periods.
Capable of speaking and writing both English and Arabic languages.
Familiarity with basic Linux navigation is required.
Maintain flexibility for shift work, weekends, and holidays, based on business needs.
Ideally holds a valid driving license for travel within Europe.

Associate Solution Engineer

Key skills