Ensure timely and thorough investigation and adjudication of medical claims.
Identify eligibility and/or entitlement ensuring quick access to all available benefits to promote treatment and recovery.
Manage claims while abiding by current provincial regulations and guidelines as well as company protocols and procedures.
Answer queries from customers, legal representatives and medical clinics while providing high quality customer service.

Minimum 1 year experience working in a customer service role
Strong communication, critical thinking, and negotiation skills
Computer literate and capable of working in a paperless environment
Capable of multitasking and juggling competing priorities in a fast-paced, high-pressure environment
Capable of working independently within a collaborative team setting
An ongoing commitment to self development
Knowledge or understanding of medical terminology is an asset
A university degree or college diploma in Health Sciences (Kinesiology or Psychology) is considered an asset.
Bilingualism (French & English), both oral and written is an asset.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more
Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Pension offerings provide flexibility and long-term security.

Claims Adjuster I – Accident Benefits

Key skills