Lead the development and ongoing improvement of the platform across the charity.
Work closely with colleagues across different teams to understand their needs.
Translate these needs into clear requirements.
Ensure the system delivers real value for the organisation.
Own and prioritise the product backlog.
Shape the roadmap for the platform.
Collaborate with internal teams and external partners to deliver enhancements, improvements and fixes.
Play a key role in driving user adoption and establishing best practices for CRM use and data quality.
Help teams move away from siloed systems and spreadsheet driven processes.
Ensure Dynamics 365 continues to evolve and support better ways of working, improved data insight and stronger organisational impact.

Strong functional experience with Microsoft Dynamics 365, particularly CRM or Sales modules
Proven experience owning or leading a CRM platform from a product, functional or solution perspective
Experience managing product backlogs and translating business requirements into user stories or functional specifications
Demonstrated success driving user adoption, improving data quality and influencing behaviour change
Experience working with external delivery partners and internal technical teams in an Agile or DevOps environment
Confidence engaging senior stakeholders and influencing ways of working
Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity
Experience rolling out CRM platforms across multiple business units or complex organisations
Familiarity with the wider Microsoft ecosystem including Dataverse, Power Platform and integrations
Experience working within professional services, advisory or complex stakeholder environments
Awareness of wider Dynamics environments and Microsoft technologies

Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife
24/7 GP services, private prescriptions and more for you and your family
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers

Product Owner – Microsoft Dynamics 365

Key skills