Commercial Insights Manager

Role Overview

• Create and deliver tactical commercial plans for On-Island product portfolios, in partnership with sales, marketing and product teams, to achieve revenue, margin and customer base targets
• Maximise Customer Lifecycle Value (CLV) through effective in-life product and pricing management, ensuring propositions, bundling and commercial terms deliver sustainable and predictable profitability across business segments
• Own and evolve the commercial data and analytics capability (e.g. BI tools, reporting frameworks, data models), improving data quality, accessibility and governance to enable more effective decision-making
• Own budgeting, forecasting and in-year performance management across portfolios, ensuring clear visibility of performance drivers and proactive management of risks and opportunities
• Drive improvements in commercial systems, reporting processes and analytical methodologies to modernise and streamline ways of working
• Partner with senior stakeholders to shape decisions through clear, evidence-based insight, simplifying complex data into compelling narratives for different audiences
• Develop a deep understanding of the JT addressable market and key drivers of financial performance across portfolios, contributing to budgeting, financial consolidation and ongoing monthly performance review processes
• Lead and support a team of Commercial Analysts, working together to deliver high-quality insight and outcomes, while maintaining a collaborative and effective team environment
• Ensure consistent measurement of initiatives, tracking performance against targets and embedding accountability for benefits realisation across the business

Requirements

• Strong commercial and analytical expertise, with experience translating complex data into clear business insight and recommendations
• Advanced data capability, including experience with BI tools (e.g. Power BI), data modelling and working across multiple data sources to generate insight
• Experience working with or managing analytical teams, with an interest in supporting development and enabling people to do their best work
• Demonstrated ability to operate in ambiguity, solving complex problems and shaping direction in evolving or unclear environments
• Strong stakeholder management and influencing skills, with the ability to build credibility and align across teams and senior leaders
• Experience in financial planning, forecasting and performance analysis, with a strong understanding of commercial drivers (revenue, margin, CLV)
• Ability to improve processes, systems and ways of working, with a focus on efficiency, scalability and data integrity
• Excellent communication skills, able to simplify complex technical or analytical concepts into clear, compelling messages
• Strong organisational awareness, understanding how insight connects to wider business strategy and outcomes

Benefits

• 26 days holiday
• Health & Dental Insurance
• Pension Scheme
• Bonus Scheme
• Fully discounted staff services or cash allowance in lieu
• Professional Development
• Recharge Days