Application System Analyst II

Role Overview

• Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements
• Collaborates across project borders with other teams
• Thinks outside the box and proposes practical solutions to issues
• Provides oversight and project management to assigned tasks
• Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas
• Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources
• Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience
• Represents user needs and expectations in larger, more complex system updates and enhancements
• Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders
• Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions
• Responsible for completing working level gap analysis and providing recommendations
• Able to clearly articulate complex design, configuration issues to end users and project stakeholders
• Maintains relationship with end user leadership post-engagement
• Proactively addresses end user conflicts
• Contributes to strategy discussions by identifying options with associated pros and cons with team members
• Facilitates making timely decisions; makes sound decisions even in the absence of complete information
• Recognizes when a quick 80% resolution will suffice
• Adhere to organization standards for system configuration and change control
• Strong technical proficiency in application-specific design and configuration
• Ability to clearly articulate and communicate core design, configuration concepts to end users
• Able to independently analyze, design, and configure the application
• Able to teach design, configuration concepts to new team members
• Collaborate and develop strong relationships with end user communities, customers and business partners
• Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes
• Coordinates code changes with appropriate vendor related to financial and business application issues
• Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues
• Share industry best practices from vendors with Operational Leaders
• Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable
• Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution
• Follows strict change management processes ensuring proper approval, testing, and validation of system changes
• Written documentation delivered to end users and leadership shows consistency and attentive review
• Is a team player and able to proactively communicate issues and concepts to project leadership
• Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers
• Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments
• Proactively and independently troubleshoot and resolve moderate incidents and requests without direction
• Maintains high standards for quality of work for self and others
• Provides oversight and feedback on team member design, configuration and deliverables
• Manages medium complexity projects/requests
• Collaborates with team members as needed
• Proactively evaluates all new release and functionality of applications
• Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned
• Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department
• Escalates when SLAs are breached or appropriate vendor action is not occurring
• Assist in preparation and conducting of continuing formal or informal training session for users and co-workers
• Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues
• Performs other duties as assigned

Requirements

• Associate or bachelor's degree preferred with a focus in healthcare, business, or information systems
• 3+ Years of experience
• 2+ years within healthcare, business, or information systems
• Solves moderate incidents without direction
• Develops new functionality for requests with little direction
• Works in a team setting, sharing information and assisting other junior level team members
• Possesses detailed healthcare knowledge and systems expertise
• Makes decisions regarding own work on primarily routine cases
• Works under minimal supervision, uses independent judgment requiring analysis of variable factors
• Collaborates with senior team members to develop approaches and solutions
• Mentors and may train team members within own functional or application

Benefits

• May be required to travel to perform duties
• May be required to work additional hours as needed during critical problems