Drive implementation setup workflows for newly acquired enterprise clients, ensuring complete quality assurance across all platform product integrations.
Guide corporate accounts on configuration best practices, platform navigation, and engagement strategies to boost platform usage and user engagement.
Monitor and record client customer lifecycle touchpoints, license activation compliance, and system milestones within internal CRM platforms.
Triage software troubleshooting tickets, ensuring seamless account functionality.
Build rapid operational trust with stakeholders, managing cross-functional tasks across departments to improve client satisfaction.

Complete fluency in both Portuguese and English (C1 level minimum, written and verbal).
Expert operational knowledge of MS Office applications (specifically Outlook, Word, PowerPoint, and Excel).
Exceptional structural organization, project management, clear time management capabilities, and the ability to work independently with minimal oversight.
Prior experience within a BPO/client support environment, Customer Success management, Account Management, Talent Acquisition/Agency Recruitment, Corporate Training, or Project Management.

Comprehensive initial corporate platform training and continuous upskilling pathways.
Premium medical coverage package alongside dedicated corporate wellness and mental health initiatives.
Visible long-term career advancement paths and internal cross-functional promotion tracks inside an international organization.
Relocation assistance package for eligible candidates, including hotel accommodation and travel reimbursement.

Customer Success Specialist, Portuguese Speaking

Key skills