Configure and build Helix components (ITSM, Digital Workplace (DWP), Business Workflows (BWF), Innovation Suite) based on designs and guidance from senior colleagues.
Implement workflows, forms, and request experiences following established platform patterns and standards
Support the development of integrations between Helix and surrounding systems (for example DevOps tools)
Assist with bug fixing, testing, and troubleshooting across Helix solutions
Document configurations and changes clearly so they are easy to maintain
Participate in code and configuration reviews to learn platform best practices
Grow your understanding of ITSM, ServiceOps, and IT4IT ways of working
Collaborate with developers, designers, and platform teams to deliver high-quality solutions

Some experience from the BMC Helix platform
A foundation in software development, configuration, or low-code platform work, from studies, internships, or early professional experience
Interest in ITSM, ServiceOps, or enterprise platforms, and eagerness to learn BMC Helix
Basic understanding of integration concepts and APIs (REST, JSON)
Some exposure to scripting or workflow-based automation is a plus
Strong analytical mindset and willingness to ask questions and challenge requirements
Ability to document your work clearly and pragmatically
A collaborative attitude and comfort working in a team alongside architects and engineers
Fluent English, written and spoken.

Junior Remedy/Helix Developer

Key skills