Head of Operations

Role Overview

• As the Head of Operations for our fast-growing Quick Service Restaurant (QSR) division, you will be the chief architect of our operational excellence.
• You will be directly responsible for driving profitability, efficiency, and brand standards across our current portfolio of 20 franchise sites
• with ambitious growth plans to double this estate within the year.
• Managing multiple brands, including SoBe Burger, Ivan Ramen, Mikos and future star concepts, you will ensure seamless execution and maximum guest satisfaction across all locations.
• This is a high-impact leadership role requiring a blend of strategic foresight, sharp financial acumen, and exceptional people management.
• Leading a lean corporate team (initially managing 1 Operations Manager), you will build and individually execute a scalable system that drives peak performance (revenue, operations, CX) across a rapidly expanding footprint.
• Your success will rely on your ability to ensure operational simplicity even as we add complexity (new brands, more locations).
• Success will be defined by your ability to develop and execute a comprehensive operational strategy across multiple headline brands.
• You will be judged on your ability to hit financial targets, maintain audit-ready brand compliance, and establish a culture of continuous improvement, ultimately establishing Sessions QSR brands as the best-performing, most reputable concepts in the UK and beyond.

Requirements

• Extensive experience operating at a senior leadership level within hospitality, or as a senior customer experience/operations leader within a marketplace or scale-up ecosystem.
• Proven track record of driving operational excellence through the lens of world-class customer delivery.
• A background in a franchisor environment
• with an understanding of franchise agreements and royalty structures
• is a plus, but not essential.
• Experience launching into new countries or global territories.
• Commercial accountability for large-scale multi-unit networks, with a history of helping partners maximise EBITDA.
• Ability to design, document, and scale standard operating procedures (SOPs), workflows, and training programs across vastly different brand profiles.
• Proficient in leveraging tech-stack analytics to diagnose performance gaps across the network.
• Ideally have a strong understanding of central supply chain logistics and procurement strategies to maintain product consistency and combat ingredient inflation for partners.
• Skilled at acting as the bridge between crucial departments.
• Possesses high emotional intelligence (EQ) with the ability to build trust, navigate complex partner dynamics, and align independent business owners with corporate brand goals.
• Capable of firmly enforcing brand standards and auditing compliance while maintaining a collaborative, supportive relationship with franchisees.
• Thrives in a fast-paced, high-growth environment, with the mental flexibility to jump between different brand identities and diverse international regulatory landscapes.
• A proactive problem-solver who anticipates systemic operational bottlenecks and implements scalable fixes before they impact the network.
• Must hold Right to Work in the UK
• Fluent in written and spoken English.

Benefits

• Financial Share Options
• Receive an amount of share options for Sessions Market Ltd.
• Pay day on demand
• Access to pay whenever needed
• Expense card
• Company Card
• Finance Platform
• Access to 'Mintago', Financial Wellbeing Platform
• Hybrid Working
• up to 2 days working remotely per week
• Holidays
• 25 days + bank holidays + Birthday Off
• Healthcare
• Vitality PMI + Healthcare Cash Plan scheme
• Employee Assistance Programme
• Support for mental health and legal services
• Socials
• Monthly socials
• Dog Friendly
• We love our fluffy pals, they're welcome in the office!
• Wear what you like
• No suits and ties please, that's so 18th century....
• High Growth Start Up
• This is a great chance to be part of a growing company with plenty of progression opportunities, responsibility from day 1
• Be Inspired
• Learn from a team that's scaled some of the UK's biggest consumer companies
• Membership & Qualifications
• Sessions have helped support a number of our employees by providing funds for work-based qualifications and memberships