Role Overview

As the Head of Operations for our fast-growing Quick Service Restaurant (QSR) division, you will be the chief architect of our operational excellence.
You will be directly responsible for driving profitability, efficiency, and brand standards across our current portfolio of 20 franchise sites
with ambitious growth plans to double this estate within the year.
Managing multiple brands, including SoBe Burger, Ivan Ramen, Mikos and future star concepts, you will ensure seamless execution and maximum guest satisfaction across all locations.
This is a high-impact leadership role requiring a blend of strategic foresight, sharp financial acumen, and exceptional people management.
Leading a lean corporate team (initially managing 1 Operations Manager), you will build and individually execute a scalable system that drives peak performance (revenue, operations, CX) across a rapidly expanding footprint.
Your success will rely on your ability to ensure operational simplicity even as we add complexity (new brands, more locations).
Success will be defined by your ability to develop and execute a comprehensive operational strategy across multiple headline brands.
You will be judged on your ability to hit financial targets, maintain audit-ready brand compliance, and establish a culture of continuous improvement, ultimately establishing Sessions QSR brands as the best-performing, most reputable concepts in the UK and beyond.

Requirements

Extensive experience operating at a senior leadership level within hospitality, or as a senior customer experience/operations leader within a marketplace or scale-up ecosystem.
Proven track record of driving operational excellence through the lens of world-class customer delivery.
A background in a franchisor environment
with an understanding of franchise agreements and royalty structures
is a plus, but not essential.
Experience launching into new countries or global territories.
Commercial accountability for large-scale multi-unit networks, with a history of helping partners maximise EBITDA.
Ability to design, document, and scale standard operating procedures (SOPs), workflows, and training programs across vastly different brand profiles.
Proficient in leveraging tech-stack analytics to diagnose performance gaps across the network.
Ideally have a strong understanding of central supply chain logistics and procurement strategies to maintain product consistency and combat ingredient inflation for partners.
Skilled at acting as the bridge between crucial departments.
Possesses high emotional intelligence (EQ) with the ability to build trust, navigate complex partner dynamics, and align independent business owners with corporate brand goals.
Capable of firmly enforcing brand standards and auditing compliance while maintaining a collaborative, supportive relationship with franchisees.
Thrives in a fast-paced, high-growth environment, with the mental flexibility to jump between different brand identities and diverse international regulatory landscapes.
A proactive problem-solver who anticipates systemic operational bottlenecks and implements scalable fixes before they impact the network.
Must hold Right to Work in the UK
Fluent in written and spoken English.

Benefits

Financial Share Options
Receive an amount of share options for Sessions Market Ltd.
Pay day on demand
Access to pay whenever needed
Expense card
Company Card
Finance Platform
Access to 'Mintago', Financial Wellbeing Platform
Hybrid Working
up to 2 days working remotely per week
Holidays
25 days + bank holidays + Birthday Off
Healthcare
Vitality PMI + Healthcare Cash Plan scheme
Employee Assistance Programme
Support for mental health and legal services
Socials
Monthly socials
Dog Friendly
We love our fluffy pals, they're welcome in the office!
Wear what you like
No suits and ties please, that's so 18th century....
High Growth Start Up
This is a great chance to be part of a growing company with plenty of progression opportunities, responsibility from day 1
Be Inspired
Learn from a team that's scaled some of the UK's biggest consumer companies
Membership & Qualifications
Sessions have helped support a number of our employees by providing funds for work-based qualifications and memberships

Sessions

Open Positions (1)

Operations

Head of Operations