About this role
Role Overview
- Owning incoming support cases end-to-end via email and phone, from first response through to resolution.
- Investigating customer issues by understanding their setup, reproducing problems where possible, and identifying the right next step.
- Escalating the right things to the right people
- looping in developers, CSMs or implementation when needed.
- Balancing a live caseload of new and ongoing tickets, prioritising what needs attention today.
- Feeding back what you learn from customers to help us keep improving the product.
Requirements
- Fluency in German and English, spoken and written
- Some experience in customer support, technical support, customer service or a similar customer-facing role
- Comfort with learning a complex system over time.
- Nice to have: Experience with workforce management software
- Fluency in Swedish
Benefits
- Flexible work hours and a hybrid setup with at least 2 days from the office.
- Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan.
- On-market pay.