Customer Support Executive

Role Overview

• Dealing with all queries that come in through live chat, email and through social media.
• Troubleshooting technical issues and optimising user experience.
• Reporting bugs and UX issues to other members of the team.
• Active participation in app growth and development.

Requirements

• Flexibility to work between the hours of 8am to 10pm Monday
• Sunday (Shift basis)
• You can get your head around a complex system quickly.
• You find it easy to juggle and prioritise different tasks.
• You’re chilled under pressure.
• You are friendly and naturally engaging with a positive can-do attitude to customer support.
• Committed to providing excellent customer support, written and verbal.
• Someone with a genuine interest in Chip and is excited about being part of a fast-growing company

Benefits

• Discretionary Performance-Related Annual Bonus
• Workplace pension scheme
• We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £25,776.
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget for courses, workshops, or conferences to help you advance your career.
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup